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Privacy Policy

Last updated: November 7, 2025

Welcome to Matsyra (“we”, “our”, “us”).
Your privacy is important to us. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or purchase our products.

1. Information We Collect

When you interact with our website or make a purchase, we may collect the following information:

  • Personal details: name, email address, phone number, billing/shipping address.

  • Order information: product details, payment confirmation, and delivery status.

  • Marketing information: email address or phone number if you subscribe to our newsletter or marketing messages.

  • Website usage data: pages visited, time spent, and browser/device information (via analytics or cookies, if enabled).

2. How We Use Your Information

We may use your information for the following purposes:

  • To process and deliver your orders.

  • To communicate with you about your purchases, shipping, and support queries.

  • To send marketing emails, SMS, or WhatsApp updates (only if you opt in).

  • To improve our website experience and product offerings.

  • To comply with legal or regulatory requirements.​

3. Cookies and Tracking

Our website may use cookies or similar technologies to enhance your browsing experience, remember your preferences, and measure performance.
You can adjust your browser settings to refuse or delete cookies. If you do, some parts of the website may not function properly.

4. Data Storage and Security

We store your information securely using reasonable technical and administrative measures to protect it against loss, misuse, or unauthorized access.
Payment information is processed securely by our payment gateway providers — we do not store your full card details.

5. Sharing of Information

We do not sell, rent, or trade your personal data.
We may share limited information with trusted third parties who help us operate our website or fulfill your orders (such as courier and payment partners), strictly for those purposes.

6. Your Rights

Under India’s Digital Personal Data Protection Act, 2023 (DPDP Act), you have the right to:

  • Access and review the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing communication at any time.

To exercise these rights, please contact us at contact@matsyra.com.

7. Retention of Data

We retain your information only for as long as necessary to provide services, comply with legal obligations, or resolve disputes.

8. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new “Last updated” date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Email: contact@matsyra.com
Location: Bengaluru, Karnataka, India

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